Senior Client Success Manager

📋 Description

• Make sure our reference list is as long as our customer list…
• Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact
• Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where
• Support prospects in evaluating our product, then lead implementation all the way through the
• Go above and beyond for their requests - make the extra test call, solve edge cases, and deliver
• Become a product and domain expert quickly (within week 1) - master Flip’s platform (either

🎯 Requirements

• Startup experience and have seen a company scale their customer success from +10 clients to
• +5 years of experience leading a CS function for a B2B software company.
• Strong communication skills both in-person and virtually between internal teams, client partners
• Eager and willing to support your teammates - just like they will with you! Player-coach when it
• Either already are or become obsessed with customer experience/support.
• Go above and beyond consistently.

🎁 Benefits

• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over
• Equity, bonus and/or commission in accordance with company policy.
• International company spanning the US, UK, and Canada.