Senior Client Success Manager

📋 Description

• Own a portfolio of strategic enterprise clients, driving retention, adoption, customer
• Develop and execute comprehensive account strategies that identify expansion opportunities
• Lead Executive Business Reviews, Quarterly Business Reviews, strategic planning sessions, and other
• Serve as the primary point of contact and trusted advisor for client leadership teams, providing
• Analyze customer and commercial performance data to identify opportunities and develop actionable
• Lead cross-functional initiatives involving delivery, operations, product, engineering, sales, and

🎯 Requirements

• 7+ years of relevant Customer Success or Account Management experience, ideally managing and
• Proven ability to drive customer retention, satisfaction, adoption, revenue growth, and account
• Strong commercial acumen with experience identifying growth opportunities, negotiating outcomes
• Solid understanding of ecommerce operations, international logistics, cross-border commerce
• Technical understanding of API-based integrations, web technologies, ecommerce ecosystems, and
• Experience leading executive-level business reviews and presenting strategic recommendations to

🎁 Benefits

• Annual salary of $105,000–$135,000, plus bonus and benefits.
• Remote working opportunity, with the role ideally suited to candidates based near the Seattle
• Opportunity to work closely with large and strategic enterprise customers.
• Significant exposure to global ecommerce, digital commerce, international logistics, payments, and
• Professional and personal development opportunities designed to support long-term career growth.
• A collaborative environment focused on innovation, accountability, simplicity, and teamwork.