Senior Client Success Manager

📋 Description

• Manage a portfolio of multi-faceted programs involving device partners, clients, and internal teams
• Build relationships at multiple levels of client organizations, including senior and executive
• Understand each client’s objectives, regulatory context, and growth targets, and guide them through
• Partner closely with Sales to lead renewal and expansion strategy for your accounts, identifying
• Take ownership of escalations and difficult client situations, resolving operational challenges
• Anticipate risks and dependencies across programs and put mitigation plans in place before issues

🎯 Requirements

• 5–7+ years of professional experience in customer success, account management, or technology
• A proven track record of owning and growing strategic or enterprise-level client accounts
• Experience working in or with renewable energy, utilities, grid services, or adjacent industries
• Excellent communication skills, including the ability to explain complex and technical topics in an
• Strong program or project management skills, with the ability to manage multiple high-priority
• An analytical yet creative and curious mind, with a confident approach to numbers, data, and

🎁 Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership