Senior Client Success Manager

📋 Description

• Serve as the day-to-day lead and trusted advisor for your clients, managing questions, workflow
• Drive adoption and activation, helping clients get the most from Heartbeat and move their programs
• Build clinical and operational buy-in with client stakeholders, and surface risks and opportunities
• Lead client business reviews, performance discussions, and success planning to ensure goals are met
• Partner closely with your VP/SVP of Strategic Accounts on renewal readiness, expansion
• Track and analyze key performance metrics to identify opportunities for workflow optimization and

🎯 Requirements

• 6 to 8 years of experience in Client Success, Customer Success, Account Management or a related
• Proven success managing complex client relationships day to day and driving initiatives that
• Leadership presence and the ability to influence without authority, with experience mentoring or
• Exceptional communication skills, verbal, written, and interpersonal, with the ability to influence
• Highly organized with a track record of managing multiple priorities and delivering results in
• Analytical thinker with a creative approach to problem-solving and process design

🎁 Benefits

• Competitive benefits package including medical, dental, and vision coverage
• Paid time off
• Paid holidays
• Sick time
• 401(k)
• Additional benefits designed to support you and your family