Senior Client Success Manager, Enterprise

📋 Description

• Own and grow a portfolio of strategic accounts
• Act as primary strategic advisor across accounts
• Drive adoption, value, and revenue expansion
• Lead executive-level QBRs with tailored insights
• Maintain account health with data-driven insights
• Build onsite relationships at events and client visits

🎯 Requirements

• 5+ years Enterprise SaaS Account Management/Sales/Client Success
• Experience with fintech, banking, API infrastructure, or financial services
• Track record translating API-based product capabilities for clients
• Knowledge of KYC/CIP, AML, fraud prevention
• Strong interpersonal, organizational, and time-management skills
• Located in NYC metro area or willing to relocate

🎁 Benefits

• Unlimited PTO and flexible policy
• Employee stock options
• Health plans with HSA/FSA options
• 401k with 100% match up to 4% of annual compensation
• Parental leave for new parents
• Hybrid work: NYC HQ on Tue-Thu; remote other days