Senior Client Success Manager, Healthcare

📋 Description

• Lead prospect evaluations and implementations for health systems, provider groups, and clinics
• Build trust-based relationships with operations, patient access, revenue cycle, and IT
• Configure the product for healthcare call flows such as scheduling, referrals, prescription
• Become a product and domain expert quickly, and advise customers on how to improve automation
• Use data to show ROI, such as calls automated, hold times reduced, and front-desk hours saved.
• Bring customer feedback to Product and shape the healthcare roadmap.

🎯 Requirements

• 5+ years leading a customer success function at a B2B software company, ideally in healthtech or
• Startup experience scaling customer success from roughly 10 to hundreds of clients.
• Familiarity with EHR and practice management integrations (for example Epic and athenahealth) and
• An understanding of payer and provider dynamics and healthcare compliance, and comfort talking with
• Strong communication skills, ownership, and a player-coach mindset.
• A strong focus on customer experience and a habit of going above and beyond.

🎁 Benefits

• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over
• Bonus and/or commission as well as equity, in accordance with company policy, and subject to board