Senior Client Success Specialist

📋 Description

• Act as the primary post sales point of contact for clients, managing strategic communication via
• Resolve complex client challenges, working closely with internal teams to ensure timely and
• Demonstrate how Sportradar products and services impact the client's business objectives and
• Establish strong connections with key users of Sportradar products at client companies
• Maintain a structured approach to tracking client feedback and leveraging insights to refine
• Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of

🎯 Requirements

• Proven experience in client success, account management, or a related role, ideally in the
• Strong communication and interpersonal skills with the ability to build trust and rapport with
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Exceptional problem-solving and conflict-resolution skills.
• A results-driven approach with a focus on client satisfaction and retention.
• Languages: English and/or Spanish and/or Portuguese required

🎁 Benefits

• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness
• Online training videos.