Senior Client Support Analyst

📋 Description

• Manage strategic portfolios: Direct ongoing maintenance, updates, and setup for patient experience
• Ensure regulatory compliance: Audit, interpret, and advise client and account teams on recurring
• Collaborate & educate: Partner with assigned Account Advisors to educate clients on data
• Lead internal improvements: Lead or co-lead at least one annual cross-departmental project focused
• Mentor team members: Act as a team resource, mentoring new associates and cross-training across

🎯 Requirements

• 2–4+ years of experience in a Client Support Specialist or similar client-facing role managing
• Bachelor’s degree required.
• Proven proficiency with Microsoft Office (Excel, Word, Outlook).
• Demonstrated ability to analyze contract details, budgets, and multi-source data to create survey
• Track record of managing complex client accounts independently with strong organizational skills

🎁 Benefits

• Comprehensive Health & Wellness: Premium medical, dental, and vision insurance options for you
• Continuous Learning & Mentorship: Access to structured eLearning programs, professional
• Generous Paid Time Off: Comprehensive paid vacation, sick time, and paid company holidays.
• 401(k) Retirement Plan: Matching company contributions to help secure your long-term financial
• For full-time positions, eligible for medical, dental, vision, life and disability, 401(k) with