Senior Client Support Representative

📋 Description

• Engage with clients through live phone and chat support as well as async email support through
• Use internal knowledge materials and resources to quickly and accurately answer client inquiries
• Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy
• Participate in non-inbound volume related department operations speciality projects aimed to
• Educate clients on self-service resources available to them through our platform.
• Follow up with clients when necessary to ensure resolution and satisfaction.

🎯 Requirements

• 2 years experience in a contact center delivering email, chat, and phone support, or similar
• High School diploma or equivalent preferred. 4-year college degree is a plus.
• Experience in the tele-health, tele-therapy, medical insurance industries is a plus.
• Ability to multi-task in various systems + programs.
• Experience (or strong interest) in working in a fast-paced, rapidly changing environment.
• Excellent written and verbal communication skills.

🎁 Benefits

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 3%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• PTO and Remote First Environment