Senior Clinical Customer Success Manager, iQueue for Care Transitions

📋 Description

• Lead clinical customer success for a portfolio of health systems, aligning customer goals, platform
• Advise nursing, physician, case management, utilization management, population health, and
• Assess and redesign patient progression workflows, including interdisciplinary rounds, expected
• Help customers identify and resolve throughput and care transition bottlenecks, such as ED
• Partner with case management and care coordination teams to strengthen discharge planning, referral
• Lead workflow adoption and change management through on-site observation, stakeholder engagement

🎯 Requirements

• Active clinical license and a Master’s degree (or higher) in nursing, healthcare administration
• 7+ years of progressive clinical and operational experience, including direct responsibility for
• Established operational expertise in at least one of two areas: (1) inpatient throughput and
• Demonstrated ability to interpret clinical operations and platform adoption data, identify drivers
• Direct experience partnering with nursing, physicians, case management, social work, utilization
• Experience using healthcare technology, analytics, or workflow platforms to improve clinical

🎁 Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building