Senior Cloud Support Engineer with AI-first mindset, providing 24x7 support and incident management.
AI-assisted triage, knowledge base improvements, and on-call rotations to accelerate resolution.
Cross-functional collaboration with Engineering, Product, and Customer Success.

🎯 Requirements

5+ years in technical customer-facing support (24x7 preferred).
Strong AI fluency, prompt engineering, and validation of AI outputs.
Experience with AI-powered tooling and modern support environments.
Solid troubleshooting with SQL and knowledge of at least one major RDBMS.
Proficiency with JSON, XML, and semi-structured data; SQL data types and window functions.
Experience with AWS, Azure, or GCP; basic cloud services understanding.

🎁 Benefits

Flexible remote work in Asia-Pacific region.
Global team environment with focus on AI-enabled support and SRE practices.

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