Senior Collections Analyst

📋 Description

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and
• Secure, document, and actively monitor promises to pay; follow through on missed commitments and
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order
• Balance customer partnership with clear, consistent follow-through on contractual payment
• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and

🎯 Requirements

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations
• Deep experience designing and scaling collections processes, including automation, dunning
• Experience using automation and AI to improve workflow design, prioritization, and collections
• Experience managing day-to-day portfolio health, including account health, invoice status
• Experience with international collections across markets such as Canada and the UK/EU
• Strong analytical skills, sound business judgment, and the ability to use data to drive decisions

🎁 Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution (all benefits subject to eligibility requirements)