Senior Collections and Debt Recovery Specialist

📋 Description

• Manage a portfolio of fellows with active payment obligations, outstanding balances, and
• Review contracts, case histories, employment information, and contact records to prepare for each
• Contact fellows by phone, email, WhatsApp, and other channels, following contact and
• Design and execute follow-up sequences to reach individuals who are unresponsive or have stopped
• Conduct conversations with fellows who raise objections, are unaware of their payment obligations
• Clearly explain applicable clauses, payment-triggering conditions, amounts, and due dates, using

🎯 Requirements

• At least 3 years of experience in collections, debt recovery, or payment negotiation, including
• Experience managing portfolios of individual customers in Argentina and other LATAM countries, and
• Proven results in payment recovery, achieving targets, and following up on payment agreements.
• Experience reviewing contracts and clearly explaining obligations, payment terms, and relevant
• Ability to handle objections, de-escalate conflicts, and conduct difficult conversations
• Excellent written and verbal communication skills in Spanish.

🎁 Benefits

• Fully remote work
• The opportunity to join an AI education company with a regional reach.
• The opportunity to contribute to improving the collections and debt recovery process.