Senior Collections Associate

📋 Description

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.

🎯 Requirements

• Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.

🎁 Benefits

• Global Wellness Days: two designated, company-wide paid wellness days off each year
• Birthday Time-Off: a paid day off on your birthday or another day within your birthday month
• Volunteer Time Off (VTO): 40 hours of paid VTO annually
• Employee Assistance Program (EAP): free, confidential, 24/7/365 counseling and resources
• Business Travel Protection: Zurich Travel Assist for medical, safety, pre-trip planning, and
• Referral Bonus Program: generous monetary referral bonuses for successful referrals