Be part of a growing Experience Strategy team with global colleagues.
Own and drive integrated channel plans and overarching strategy.
Lead cross-functional teams (CX, marketing, creative, data).
Synthesize research; facilitate workshops; translate data into personas and journeys.
Craft compelling narratives to position VML MAP as a strategic partner.
Collaborate with client stakeholders across marketing, sales, digital, and tech.

🎯 Requirements

Strong CRM or customer experience strategy experience (agency or client-side).
Global outlook delivering CRM strategies for a large global client.
Self-starter who quickly identifies opportunities and becomes a trusted expert.
Collaborative energy; able to work with wider client team to deliver high-standard work.
Storytelling prowess: craft data-backed narratives that win buy-in from senior clients.
Strong communication skills; present confidently and lead client meetings.

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