Senior Customer Care Specialist (INTL)

📋 Description

• First point of contact for restaurant customers via chat, voice, casework.
• Deliver exceptional experiences by solving tech and functional issues.
• Explain complex tech clearly to non-technical users.
• Handle multiple interactions using internal systems.
• Collaborate with teammates to share knowledge and best practices.
• Grow product knowledge through training and hands-on experience.

🎯 Requirements

• 2-4 years in customer support, preferably in tech/SaaS.
• Bachelor's degree in any discipline.
• Strong English verbal and written communication.
• Solid troubleshooting across hardware/software with attention to detail.
• Able to multitask, adapt quickly, and work under pressure.
• Willing to work in 24x7 rotational shifts.

🎁 Benefits

• Experience with chat and ticketing systems.
• Background with technical tools, POS systems.
• Restaurant industry experience is a plus.