Senior Customer Education Manager

📋 Description

• Own governance of the existing customer enablement content library: audit what exists, retire
• Build repeatable frameworks for how content gets created, reviewed, versioned, and retired.
• Partner with CSMs to identify content gaps in the customer journey and prioritize what to build
• Work cross-functionally with Product, Sales, and Product Marketing to keep enablement content
• Define and maintain content standards (structure, tone, branding, accessibility) across the library.
• Create scalable systems (taxonomies, templates, tagging, intake processes) so the library stays

🎯 Requirements

• 2+ years in customer enablement, content strategy, or a related customer success function.
• Proven experience building or overhauling a content library or knowledge base from the ground up.
• Strong instincts for structure and governance: you don't just create content, you build the system
• Comfortable working independently and driving a strategic function without a team underneath you.
• Excellent written communication and an eye for polished, customer-ready material.
• Experience partnering across CS, Product, Sales, and Marketing functions

🎁 Benefits

• A collaborative, team-oriented environment, the ability to own your schedule (work your local time
• Base compensation - The target base salary range will be between $100k and $125k USD per year
• Meaningful equity
• 401(k) plan with up to 4% match and HSA & FSA Options
• 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid
• $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in