Senior Customer Education Manager, Enterprise

📋 Description

• Serve as a key member of enterprise account implementations, partnering with Customer Success
• Build and deliver custom and private education programs hands-on for enterprise accounts, tailored
• Act as a consultative advisor to clients on deployment strategy, helping account stakeholders
• Define scoping criteria for engagements, including what triggers education's involvement, what a
• Establish repeatable patterns for when and how account teams bring education into an engagement, so
• Propose and own the metrics that define success for this program, since no established framework

🎯 Requirements

• 8-12 years of experience in customer education, professional services, implementation consulting
• A true self-starter who is comfortable building a program from ambiguity, defining your own success
• Experienced working cross-functionally with Customer Success, Implementation, and Revenue/Sales
• Comfortable enough with technical concepts, including APIs, to translate them into practical
• Skilled at change management: you know how to build new habits and workflows with account teams
• A confident, consultative communicator who can act as a trusted advisor to enterprise clients and