Senior Customer Engineer, Hong Kong (Pre-sales)

📋 Description

• Technical Validation: lead technical discovery, build architectures, and demo solutions across
• Trusted Advisory: manage ongoing technical relationships through onboarding, maturity, renewal, and
• Strategic Alignment: align customer goals with product roadmap throughout lifecycle.
• Commercial Accountability & Expansion: quota-bearing role; drive adoption, retention, and
• AI Orchestration & Workflow Automation: leverage AI agents to automate repetitive tasks and

🎯 Requirements

• Experience in a customer-facing technical role (Solutions Engineering or similar).
• Broad technical acumen across web security, networking, cloud infra, and enterprise arch.
• Commercial mindset with SaaS metrics understanding and enterprise sales cycles.
• Strong communication and stakeholder management, bridging technical detail and business strategy.
• Language: bilingual in English and Cantonese for Hong Kong customers.
• Cloudflare Developer Stack experience: Workers AI and AI Gateway.

🎁 Benefits

• Compensation: competitive base salary with variable commission tied to targets.
• Opportunity to work with a global leader in internet security and developer platform.
• Inclusive, equal-opportunity employer with accommodations for applicants with disabilities.
• Potential in-person interviews at Cloudflare offices if required.
• Supportive culture emphasizing AI-assisted productivity and cross-team collaboration.
• Professional development and exposure to enterprise go-to-market strategies.