Senior Customer Experience Consultant - Conversational Design

📋 Description

• Advise clients on CX automation and conversational design strategies.
• Build strong client relationships with timely deliverables.
• Drive project success with on-time delivery and clear goals.
• Write customer journey storyboards and interaction scripts.
• Deliver professional client presentations.
• Develop engaging bot personas aligned with brand.

🎯 Requirements

• 3+ years in corporate consulting with enterprise clients.
• 2+ years with natural language AI tech, GenAI, or ML.
• 2+ years in UX writing, microcopy, linguistics, or AI writing.
• Training in User-Centered Design principles and research.
• Fluency with LucidChart and Miro.
• Bachelor's degree in a related field.

🎁 Benefits

• 100% remote opportunity with limited travel.
• Collaborative, inclusive culture.
• Work with AI and CX leaders.
• Professional development and thought leadership content.
• Great Place To Work certification for 2024-25.
• Equal opportunity employer supporting diversity.