3+ years designing complex CX across touchpoints
Built reliable agentic AI workflows integrated into design
Led CX trainings and facilitated leadership around CX
Experience with large corporate and mid-size clients
Uses customer data analytics to inform CX decisions
Implements Voice of Customer programs and analyzes feedback
Advanced research methods, journey mapping, predictive analytics
Hands-on with agentic AI frameworks (BMAD, Superpowers) and multi-agent workflows

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