Senior Customer Experience Specialist

📋 Description

• Own escalated and complex cases; recognize patterns and escalate with evidence
• Collaborate cross-functionally with product, quality, and operations
• Develop deep product expertise in your category
• Ask why and how to prevent recurrence
• Drive measurable impact on customer loyalty, operational health, and team capability

🎯 Requirements

• Strong communication across written and verbal channels
• Deep understanding of the customer lifecycle and proactive problem solving
• Ownership mindset with accountability and proactive anticipation of needs
• Collaborate cross-functionally with product, quality, ops, and logistics
• Product-savvy with drive to become a deep category expert using AI
• Experience in direct-to-consumer, retail, ecommerce, or luxury goods

🎁 Benefits

• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Hospital coverage, paramedical, dental, vision, and prescription
• Virtual healthcare, life and disability coverage
• 401K and other retirement benefits
• Learning and growth opportunities in a fast-paced luxury brand