Senior Customer Implementation Specialist

📋 Description

• Lead high-complexity implementations for large, multi-site customers with minimal oversight.
• Act as a strategic consultant, guiding clients through best practices on change management, system
• Serve as a product specialist across Workstream's HR and Payroll tools—educating clients
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk
• Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap
• Build and continuously improve scalable implementation processes, documentation, and templates.

🎯 Requirements

• 5+ years of experience leading SaaS implementations for complex or enterprise-level clients
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role
• Proven ability to manage multiple high-touch onboarding projects simultaneously
• Strong cross-functional collaboration and communication skills—especially with Product and
• Experience advising clients on process design, adoption strategy, and change management
• Deep project management skills—you can build Gantt charts in your sleep

🎁 Benefits

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our
• In office amenities and stocked kitchen
• 401K Plan