Senior Customer Insights Analyst

📋 Description

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust
• Engage deeply with new customers to help them deliver specific business initiatives and improve
• Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via
• Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and
• Present clear recommendations geared toward driving action and increasing digital maturity at all
• Advise customers on best practices to enhance data maturity, designing and delivering project plans

🎯 Requirements

• Communication Skills: Strong ability to communicate and present effectively, influencing change at
• Consulting Experience: Experience overseeing customer project responsibilities and relationships in
• Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce
• Innovative Solutions: Experience in building integrations, innovative solutions, and open-source
• Experience with Fullstory or other digital experience/product analytics tools (preferred)
• Advanced understanding of customer experience, user research, voice of customer, UX and/or product

🎁 Benefits

• Flexibility and Connection: vibrant HQ in Atlanta and tight-knit group in London; flexible PTO
• Benefits: sponsored benefit packages for US-based Fullstorians, supplemental coverage options for
• Learning opportunities: professional development opportunities through training programs and an
• Productivity support: monthly productivity stipend for US and EMEA-based Fullstorians
• Team Collaboration: team off-sites and annual full-company meet-up
• Paid parental leave