Senior Customer Insights Manager

📋 Description

• Lead upstream discovery research (workshops, ethnography, opportunity mapping) to uncover unmet
• Proactively run horizon scanning and foresight to spot emerging trends in products and customer
• Design and run concept testing and willingness-to-pay / price and value testing, using the full
• Generate the insights that shape product positioning, marketing decisions and campaigns, working
• Link consumer feedback, experiences, needs and context with commercial data and analytics, and
• Act as a true partner to our senior Physical Product and Customer Value leaders (i.e, our

🎯 Requirements

• 7+ years in consumer, customer or proposition insight, ideally in-house in a D2C, subscription or
• Owns research end to end: designs, runs and analyses mixed-method studies, including advanced quant
• Evidence that their research shaped real launch decisions on new products, new services or
• Builds the commercial case alongside the customer case (demand, willingness to pay against margin)
• Proactive as well as responsive: has surfaced opportunities the business wasn’t looking at, for
• Turns findings into clear stories and recommendations for senior non-research stakeholders

🎁 Benefits

• Generous equity allocations with significant upside potential
• Annual leave allowance alongside public holidays
• Private health insurance, along with pre-existing condition, dental, and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work scheme