Senior Customer Marketing Manager

📋 Description

• Build and run a case study and reference program; own G2 strategy.
• Run community programs with metrics; manage customer Slack.
• Structure VoC collection; synthesize insights for PMM, Product, Sales.
• Partner with Demand Gen on install-base cross-sell; align with CS.
• Act as connector among CS, Sales, Product Marketing, and Demand Gen on adoption.

🎯 Requirements

• 7+ years in B2B SaaS customer marketing.
• Built or rebuilt a customer advocacy program.
• Comfortable with pipeline and expansion metrics and campaign design.
• Owned structured VoC synthesis and cross-functional distribution.
• Independent judgment and proactive problem solving.
• Strong project ownership with minimal oversight.
• Excellent written and verbal storytelling.

🎁 Benefits

• Healthcare: 100% medical, dental, vision for all.
• Flexible time off and quarterly mental health days.
• Annual stipends for professional development and caretaking.
• Work anniversary bonuses that grow with tenure.
• 401(k) retirement plan (US only).
• Premium Apple hardware to empower you.
• Inclusive ERGs and DEI-focused communities.