Senior Customer Marketing Specialist

📋 Description

• Execute customer marketing campaigns that support adoption, retention, renewals, and expansion
• Manage customer communications across key moments in the lifecycle, partnering with Customer
• Coordinate closely with internal teams to ensure customer advocacy assets are discoverable, up to
• Maintain campaign calendars, trackers, and workflows to ensure consistent execution
• Design how customers are activated across the business—spanning references, storytelling, events
• Identify and recruit customers for advocacy opportunities and strengthen long-term relationships

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business, or related field (or equivalent
• 3–5 years of experience in customer marketing, customer references, online reviews, advocacy
• Proven experience launching and managing customer marketing and retention/expansion-focused programs
• Ability to balance customer empathy with business priorities when managing advocacy requests
• Strong storytelling, writing, and customer communication skills
• Strong organizational skills with attention to detail across systems, timelines, and customer

🎁 Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution