Senior Customer Onboarding Manager

📋 Description

• Lead one-on-one onboarding sessions with assigned customers.
• Grow and develop junior team members; act as escalation point.
• Meet and exceed onboarding health targets.
• Collaborate with sales/product to create seamless onboarding.
• Develop deep expertise in product/services and marketing tech trends.
• Guide multi-channel marketing strategy to maximize reach and revenue.

🎯 Requirements

• 5+ years in a customer-facing role in SaaS or software.
• Experience managing multiple priorities with Enterprise customers.
• Ecommerce or martech experience highly preferred.
• Coaching and mentoring experience.
• Strong problem solving including technical issues.
• Process-oriented with ability to drive repeatable onboarding.

🎁 Benefits

• Salary USD 97,000-117,000 base plus quarterly variable and equity.
• High growth startup with room to impact and grow.
• Work from home (or wherever).
• Competitive compensation and equity.
• Flexible paid time off.
• Health, dental, vision insurance.