Senior Customer Service Engineer

📋 Description

• Provide support to customers via phone, chat, email, and screen sharing.
• Build and maintain strong customer relationships as a trusted technical resource.
• Own customer satisfaction; address concerns and service issues.
• Triage and troubleshoot issues; deliver timely resolutions.
• Collaborate with internal teams to progress resolutions within SLA targets.
• Develop deep knowledge of NiCE products and technologies used by accounts.

🎯 Requirements

• 5+ years of college education or equivalent professional work experience.
• 5+ years of customer service experience with software solutions.
• 5+ years of contact center industry experience.
• Collaborative team player with proven cross-functional contribution.
• Strong understanding of contact center operations, processes, and supporting software.