Senior Customer Success Architect

📋 Description

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support

🎯 Requirements

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of
• Competent in programming languages and concepts that underpin modern web and mobile development
• Execution and customer service oriented, able to effectively prioritise and complete customer
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to
• Problem-solving mentality and positive attitude towards the change that comes with working at a
• Prior experience working with SaaS solutions in the following domains is preferred: product

🎁 Benefits

• 100% employer-paid premiums for select employee Medical, Dental, and Vision insurance plans
• 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to
• Flexible time off and paid holidays
• Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and
• Excellent parental benefits: 12 weeks of Paid Parental Leave, Carrot Fertility
• Mental health and wellness benefits including no-cost access to Modern Health coaching and therapy