Senior Customer Success Associate

📋 Description

• Forge and nurture strong relationships with key customer stakeholders, including power users and
• Serve as the subject matter expert for customers, providing guidance to help them maximize
• Work directly with customers to implement promotional strategies and insights that deliver
• Deliver a high-quality customer experience through strong project management, ensuring timely
• Manage multiple data-driven processes and schedules while maintaining a high standard of execution.
• Standardize customer support materials and processes to improve scalability.

🎯 Requirements

• 3+ years of work experience, ideally in an analyst or associate role.
• Direct experience with CPG a plus.
• Bachelor's degree, ideally with a business degree or in a quantitative field.
• Strong analytical skills and advanced proficiency in Excel (e.g., pivot tables, lookups, and
• Comfortable using AI tools as a thought partner to sharpen client deliverables, while the core
• Passionate about working directly with customers and excelling at relationship-building; experience

🎁 Benefits

• Base pay range: $75,000 - $95,000 USD (varies by state).
• OTE range: $83,333 - $105,555 USD.
• Eligible for new hire equity grant and annual refresh grants.
• Other benefits per Instacart's offerings.