Senior Customer Success Engineer

📋 Description

• Own the technically difficult cases from our live customer base, end to end, to a verified root
• Diagnose across boundaries: platform behaviour, ERP behaviour, master data and process logic.
• Decide what the real fix is, and make it: configuration, data, process, or a case for engineering.
• Go into accounts with a deteriorating health score, diagnose across the whole picture, stabilise
• Drive strategic initiatives that permanently reduce effort and improve the customer experience
• Act as the counterpart to Product and Engineering, with evidence strong enough to change priorities.

🎯 Requirements

• Master's degree in a STEM field: computer science, engineering, information systems, mathematics
• 3+ years in a technical customer-facing role: application support at depth, technical consulting
• Demonstrable debugging ability across systems, not only within one. APIs, data mapping, interfaces
• Comfortable with data. SQL or equivalent, and the instinct to check rather than assume.
• German and English, both fluent. This is a hard requirement.
• Nice to have: ERP experience with SAP, Microsoft Dynamics or similar, scripting in any language, or

🎁 Benefits

• The hard problems, not the queue.
• Influence on the product, with a direct line to Engineering and Product.
• Room to shape the function, since the practice is still being built.
• Real growth – the path from here leads into Consulting, technical leadership within Customer
• Employee ownership – be part of a majority employee-owned company with a best-in-class stock option
• Amazing team – become part of a driven and collaborative group of innovators.