Senior Customer Success Engineer - API

📋 Description

• Communicate proactively with strategic customers as their primary contact at Duffel.
• Manage implementation for selected customers building on Duffel's API tools.
• Answer product questions and resolve API issues via email, Slack, and Zoom.
• Maintain deep technical knowledge of the Duffel platform to educate customers.
• Develop KPIs with each customer to measure and optimize performance.
• Analyze customers' needs and advise how to use our APIs.

🎯 Requirements

• Bachelor's degree in data science, analytics, CS or related field.
• 5+ years in tech support helping enterprise customers use a RESTful API.
• Experience integrating APIs, debugging integration issues, scripts and SQL queries.
• Ability to read (and ideally write) code in multiple languages.
• Strong communication and cross-functional collaboration skills.
• Comfortable in a fast-moving startup environment.

🎁 Benefits

• Work From Anywhere
• Duffel Travel Allowance
• Generous Parental Leave
• Sabbatical opportunities
• Two hybrid days at Shoreditch office plus team socials
• Competitive package plus equity