Senior Customer Success Engineer

📋 Description

• Lead technical customer support: Act as the primary technical escalation point for enterprise
• Drive technical adoption and enablement: Help customers expand platform usage across teams
• Manage end-to-end implementations: Lead technical kickoffs, define integration strategies, and
• Develop technical resources: Create and maintain customer-facing documentation, sample code
• Build scalable support processes: Establish severity frameworks, escalation procedures, engineering
• Collaborate with product and engineering: Document and prioritize bugs, communicate structured

🎯 Requirements

• Relevant professional experience: At least 5 years in a customer-facing technical role, such as
• Identity and access management expertise: Strong knowledge of SSO, SAML, OIDC, OAuth, SCIM
• Cloud and infrastructure skills: Hands-on experience with at least one major cloud platform, such
• Implementation leadership: Demonstrated ability to manage customer implementations from kickoff
• Strong communication skills: Excellent written and verbal communication, with the ability to
• Support operations experience: Familiarity with ticketing and support platforms such as Zendesk

🎁 Benefits

• Competitive compensation: Annual salary range of $120,000–$200,000, depending on experience
• Equity opportunities: Equity compensation, offering the potential to share in the company's
• Remote flexibility: A remote position offering the opportunity to work from the United States.
• Full-time opportunity: A full-time role with meaningful ownership over enterprise customer outcomes
• Professional impact: The opportunity to shape implementation and support processes, influence
• Cross-functional collaboration: Work closely with customer success, product, and engineering teams