Senior Customer Success Engineer, Japan

📋 Description

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels
• Drive product adoption and measurable customer value across APJ accounts to support renewals and
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and
• Partner with Account Executives and Renewals Managers to align technical recommendations to
• Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab
• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling

🎯 Requirements

• Experience providing technical consultancy and solution guidance through video calls and written
• Familiarity with DevSecOps workflows and related practices across areas such as source code
• Hands-on technical background in software development, systems engineering, or similar technical
• Strong communication and collaboration skills, including the ability to explain complex technical
• Ability to lead or support workshops, demos, and enablement sessions that build confidence and
• Ability to manage multiple priorities in a remote, asynchronous environment while communicating

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave