Senior Customer Success Manager

📋 Description

• Own and lead the complete lifecycle of post sale customer engagement, including onboarding
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage
• Be the voice of the customer within the Vantage organization, advocating on their behalf to drive
• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a

🎯 Requirements

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager
• A strong communicator with exceptional attention to detail and an ability to cater to a specific
• Previous experience with FinOps Cloud Cost Management solutions
• You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
• Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
• Strong emotional intelligence and the ability to empathize with customers

🎁 Benefits

• Monitoring and observability expertise
• One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS
• One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft
• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
• Relevant Data Visualization / financial product experience