Senior Customer Success Manager

Added
2 days ago
Type
Full time
Salary
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saas renewals onboarding b2b finops
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πŸ“‹ Description

  • Own end-to-end post-sale customer engagement lifecycle
  • Lead onboarding, adoption, value reviews, and renewals
  • Be the voice of the customer; advocate for issue resolution and requests
  • Engage across customer organizations to enable multi-threaded engagement

🎯 Requirements

  • 5+ years in customer success or technical account management in B2B tech or SaaS
  • Strong communicator with attention to detail; able to engage CTOs, VPs, DevOps
  • Experience with FinOps Cloud Cost Management solutions
  • Bias for action; comfortable with ambiguity; continuous development
  • Able to manage a large portfolio of SMB to enterprise accounts
  • High emotional intelligence and empathy; a kind person

🎁 Benefits

  • Equity
  • 401(k) plan
  • Medical, dental, and vision benefits
  • Education stipends
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