Senior Customer Success Manager

📋 Description

• Build long-term relationships with key customers and understand their goals
• Position as strategic partner through regular executive-level exchanges
• Lead land-adopt-expand-renewal with cross-group collaboration
• Enable tailored onboarding to scale new customers quickly
• Drive adoption and usage with enterprise integrations
• Identify growth potential to create upsell/cross-sell opportunities with AEs

🎯 Requirements

• Experience managing complex client relationships at senior levels
• 4+ years in customer success, retention focus
• Software/SaaS experience preferred
• Strong organizational, presentation, and communication skills
• Thrive in a fast-moving startup; strategic and hands-on
• Fluency in English and Japanese (Korean a plus)