Senior Customer Success Manager

📋 Description

• Serve as the primary CSM for a defined portfolio of Findem's enterprise customers
• Build and own success plans tied to each customer's stated business objectives; review and update
• Support executive-level business reviews (QBR/EBR) with talent and HR leadership, grounded in
• Partner with Account Management to own the renewal path and identify expansion opportunities
• Drive measurable adoption of Findem's platform, agents, and services across each account's
• Run enablement sessions — new user kickoffs, sourcing jams, search coaching, campaign workshops —

🎯 Requirements

• 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at
• Demonstrated ownership of a recurring-revenue book with direct accountability for customer health
• Direct talent acquisition, recruiting, or HR technology domain experience strongly preferred —
• Experience supporting customers through platform implementation, enablement, and change management
• Proven ability to influence across teams without direct authority
• Excellent executive communication and strategic problem-solving skills

🎁 Benefits

• Competitive base + performance-based compensation
• Unlimited PTO
• Generous healthcare coverage for you and your family
• Home office and productivity setup stipend
• Professional development budget and executive coaching access
• Equity grants that align your success with ours