Senior Customer Success Manager

📋 Description

• Onboard and implement strategic accounts across EMEA.
• Collaborate with Product and Engineering for smooth technical workflows.
• Lead and mentor the EMEA Customer Success team.
• Develop onboarding processes and tailored workflows for key accounts.
• Manage post-live lifecycle; drive retention and expansion.
• Identify cross-sell opportunities; partner with Sales to grow revenue.

🎯 Requirements

• 5+ years SaaS CS, enterprise/strategic accounts.
• Fluent in Spanish and English (written and spoken).
• Bachelor's degree or equivalent.
• Experience with complex tech implementations with Product & Engineering.
• Proficiency with Gainsight, Salesforce, Claude.
• Strong PM with cross-functional coordination.

🎁 Benefits

• Stock option grant (board approval).
• Canary Days: monthly company-wide days off.
• Travel stipend to visit offices (New York, San Francisco, Dallas).
• Personal travel reimbursement with hotel credits.
• Professional development budget for training.
• Equal opportunity employer statement.