DUST

11-50 employees
10 jobs posted

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Senior Customer Success Manager

Customer Support

Added

18 days ago

Location

🇫🇷 Paris

Type

Full time

Salary

Salary not provided

Related skills

saas change management ai governance genai digital adoption

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead full lifecycle for Key & Strategic accounts.
Identify high-impact use cases and convert to rollout plans.
Drive AI transformation with cross-functional exec stakeholders.
Evolve AI governance and best practices with customers.
Position Dust as a trusted strategic partner.
Drive value via Enterprise Business Reviews and outcomes.

🎯 Requirements

Minimum 5 years in Customer Success, preferably SaaS.
Build/manage C-level relationships; lead Exec Business Reviews.
Drive digital adoption and enablement strategies; AI products a plus.
Drive change management through long adoption journeys (6-9 months).
Develop deep product knowledge; translate technical concepts to adoption.
English and French communication; executive-facing deliverables.

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