Senior Customer Success Manager

📋 Description

• Facilitate and coordinate support for Northbeam’s enterprise customers to improve retention and
• Own a book of business and work with the Media Strategy team to deliver value and insights
• Coordinate internal stakeholders for post-onboarding support, ticket management, and feedback
• Prepare for data reviews and deliverables with customers (e.g., conversion lag reports)
• Serve as first line of technical support for issues via tickets or Slack
• Analyze usage data, monitor customer health, and drive timely interventions

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or related field
• 3+ years in Customer Success, Account Management, or Technical Support for enterprise/eCommerce
• Experience in SAAS B2B software
• Strong understanding of ecommerce ecosystems and marketing analytics (Facebook Ads Manager, Google
• Technical aptitude for troubleshooting integrations and configurations
• Ability to partner with Onboarding/Support on bugs and issues

🎁 Benefits

• Base Salary Range: $110,000 — $140,000 USD
• On-Target Earnings: $15,000 — $28,000 USD
• Equity package; healthcare (medical, dental, vision); 401(k)
• Flexible PTO policy, 12 holidays, 12 weeks parental leave
• $500 work-from-home stipend