Senior Customer Success Manager

📋 Description

• Drive customer adoption, retention, and satisfaction for assigned accounts
• Own the new-customer experience from Sales; lead trainings and product adoption
• Secure annual renewals and uncover expansion opportunities
• Train clients on revenue management and using Beyond Pricing to grow revenue
• Analyze customer performance data and provide recommendations to grow revenue
• Proactive relationship management to maintain customer health

🎯 Requirements

• 3+ years SaaS customer success experience
• Strong understanding of CS best practices
• Experience managing renewals and upgrades
• Creative and analytical problem-solver
• Exceptional verbal and written communication
• Willing to travel 1-2 times/quarter; short-term rental or revenue mgmt bonus

🎁 Benefits

• Stock options
• Unlimited PTO
• Private health insurance
• Career development opportunities
• Collaborative team culture
• Flexible work hours