Drive the strategic direction of client accounts.
Mentor junior Customer Success Managers to help with development.
Deliver end-to-end technical architecture to meet client objectives.
Become a trusted technical advisor and build strong client relationships.
Ensure adoption of ContactEngine features and monitor value with insights teams.

🎯 Requirements

Proven service or project delivery experience in IT or SaaS.
Strong commercial awareness, including business cases.
Experience managing large, complex projects end to end.
Strong technical experience, including data analysis (Excel).
Proven relationship management; communicate and influence stakeholders.
Ability to manage multiple accounts and work streams concurrently.

🎁 Benefits

Join a growing global company with opportunities across roles and locations.
NICE-FLEX hybrid model: 2 days in-office, 3 days remote.

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