Develop trusted advisor relationships with executive sponsors aligned to the customer’s business goals.
Drive product adoption and value realization to meet business and campaign objectives.
Identify and close renewals; collaborate on QBRs, retention, and upsell.
Spot opportunities for expanded platform use and process integration.
Identify and escalate critical product requirements; manage customer expectations.
Foster a community of Brandwatch customers; share best practices.

🎯 Requirements

2+ years in a customer-facing role.
Experience in developing and executing Success Plans with customers.
Excellent customer-facing presentation, written, and oral skills.
Advanced understanding of social media networks and monitoring tools.
Familiarity with global customers across multiple teams and regions.
Proven ability to develop and execute strategic account plans.

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