Senior Customer Success Manager

📋 Description

• Manage and grow a portfolio of accounts across industries.
• Build executive sponsorship and align activities to the business case.
• Drive product adoption, renewals, and upsell intelligent solutions.
• Collaborate on quarterly business reviews, retention, and upsell.
• Identify expanded platform use and integrations into processes.
• Update CRM and billing records; address customer issues.

🎯 Requirements

• 2+ years in a customer-facing role.
• Experience creating and executing success plans.
• Excellent presentation, written and oral skills.
• Advanced understanding of social networks and monitoring tools.
• Experience with global customers across multiple teams.
• Preferred: CRM or ticketing systems like Planhat or Gainsight.

🎁 Benefits

• Inclusive environment and equal opportunity employer.
• Global team collaboration.
• Growth and development opportunities.