Own retention and churn for a defined book of enterprise and mid-market accounts
Drive proactive retention using usage data, health scores and risk signals
Turn technical results into business value
Build lasting trust with regular check-ins and business reviews
Be the voice of the customer, bringing feedback and churn reasons to Product, Support, Marketing
Partner across teams (Account Managers, Support, Engineering)

🎯 Requirements

5+ years in Customer Success, Account Management or similar customer-facing role
B2B SaaS experience ideally in marketing, advertising, SEO or martech
Track record of owning retention or churn targets
Data-driven and AI-fluent, comfortable with CRM tools like HubSpot
Strong communication in fluent English
Structured, proactive, trusted advisor

🎁 Benefits

Ultimate flexibility: 100% remote
Freedom and autonomy
Minimum bureaucracy
Small & friendly team
Access to saas.group network
Latest AI tools

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