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11 days ago
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account management customer success saas change management onboarding
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📋 Description

  • Own adoption, satisfaction, and retention metrics for Enterprise accounts.
  • Lead cross-functional, executive business reviews with measurable outcomes.
  • Develop and execute Customer Success Plans with milestones and ROI.
  • Manage onboarding and rollout with Customer Engineering Advisors.
  • Build strategic relationships across customer stakeholders.
  • Travel up to 25% for in-person engagements and site visits.

🎯 Requirements

  • 4-6 years of Customer Success or Account Management in B2B SaaS.
  • Experience with technical, specialized customer personas.
  • Experience with customer journey orchestration and success planning in high-ACV SaaS.
  • Strong customer storytelling, executive presence, and internal influence.
  • Proven success driving adoption to high-impact customer value.
  • Willingness to travel up to 25%.
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