Serve as the primary post-sales contact for defined accounts.
Develop deep knowledge of Dragos Platform, WorldView, and Professional Services.
Establish key relationships with customers and define success criteria for measurable outcomes.
Execute customer success plans to drive onboarding, adoption, and satisfaction.
Maintain SFDC and systems with proactive success and recovery notes.
Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support for a seamless customer experience.

🎯 Requirements

3+ years in Customer Success or Account Management (cybersecurity/enterprise SaaS).
Excellent communication to executives; translate outcomes to technical teams.
Able to operate independently in a remote-first environment.
Deep familiarity with cybersecurity and business outcomes.
Willingness to travel 25%.
Experience in ICS/OT industry preferred.

🎁 Benefits

Comprehensive Benefits Plan
Competitive Equity Package

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