Senior Customer Success Manager

📋 Description

• Serve as the primary point of contact for a portfolio of customer accounts across the full
• Build and maintain relationships at all levels of the customer organisation, including executive
• Proactively monitor account health, identify risk, and execute mitigation plans, escalating
• Drive adoption of MarqVision’s offering, ensuring customers are leveraging the functionality
• Identify expansion opportunities and partner with Sales to grow account value
• Define timelines, milestones, and success criteria for customer initiatives and see them through to

🎯 Requirements

• 4+ years of Customer Success and/or Account Management experience within brand protection, ideally
• Proven experience owning renewals and expansions, including multi-stakeholder relationships
• Ability to demonstrate strategic thinking to grow partnership value across complex customer
• Excellent customer-facing skills: training, coaching, executive-level discussion management
• Comfort working cross-functionally with colleagues across multiple time zones
• Strong written and verbal communication skills as well as business and technical acumen

🎁 Benefits

• Holiday to take the time you need, when you need it, plus UK bank holidays
• Hybrid work model designed for focus and flexibility
• Equity in every offer, because you should own a piece of what you're building
• Private medical and dental insurance, plus parental leave to support your life outside of work
• Workplace pension scheme with employer contribution to help you save for the future